How do I return an item?

How do I return an item? In the event that you would like to return or exchange your purchase, we ask that you do so within 14 days of receipt of your order by contacting us by email or calling 603-485-7511 for a Return Authorization #. (Returns/exchanges sent without an RA# may be subject to a 20% restocking fee). Products must be in the condition you received them and in the original box and/or packaging. If the return/exchange is due to a material defect, or our mistake, we will issue a pre-paid return label and pay for any applicable re-shipping charges. We are also happy to accommodate exchanges due to a customer error, change of size, change of color, etc. - we’ll even split the shipping costs with you – you pay to ship them back to us we’ll pay to ship the new items back to you. Our Address for Returns/Exchanges:

Style by Stitch Embroidery

Attn: RA#

2456 Brown Avenue

Manchester, NH 03103

Phone: 603-485-7511

Custom designs and personalized items are non-returnable except for material defect. Cancellation of Special Orders will be subject to a restocking fee.